Privacy Policy

1. Data We Collect

• Account data: name, email, phone number, role.
• Profile data: company details, service areas, website and social links.
• Job and transaction data: job posts, quotes, selections, agreement and lifecycle events, disputes, reviews.
• Verification data for providers: uploaded ID documents and business license documents.
• Technical data: basic logs and security signals required to operate and protect the service.

2. Why We Use Data

• To create and manage accounts and user roles.
• To match customers with providers and run job workflows.
• To verify provider trust signals, including document-backed business verification.
• To prevent abuse, fraud, and unauthorized access.
• To meet legal and regulatory obligations.

3. Provider Document Uploads

Provider identity and business documents are uploaded to private storage. We store controlled file paths and metadata for verification workflows. These documents are treated as sensitive data and are only accessible to authorized platform processes and authorized staff with a legitimate operational need.

4. Sharing of Data

• We do not sell personal data. We share data only when required to deliver the service.
• Customers and providers may see each other's relevant profile and job-related information as part of a transaction.
• We may share data with infrastructure/service providers under contractual confidentiality and security terms.
• We may disclose data when legally required or to protect rights, users, and platform integrity.

5. Security Controls

• Access control and role-based restrictions are applied.
• Sensitive uploads are stored in private buckets.
• We use monitoring and logging to detect misuse and incidents.
• We regularly review data-access patterns and remove access that is no longer needed.

6. Retention

We retain personal data only as long as needed for service delivery, trust and safety, dispute handling, and legal obligations. Verification documents are retained for the shortest practical period required by platform trust requirements and law.

See detailed timelines on the Data Retention page.

7. Your Rights

You may request access, correction, deletion, or restriction of your personal data where applicable. You can also request account closure. We may need to retain specific records when required by law or for legitimate platform safety purposes.

8. Policy Updates

We may update this policy as product features and legal requirements evolve. Material changes will be reflected by updating the date on this page.